Exchanges & Returns
Defective or wrong item received
We apologized if we accidentally sent you the incorrect or defective item/s.
Kindly reach us at firstname.lastname@example.org with detailed photos of defect area/s. We will review it case by case andl get back to you as soon as possible.
We will reimburse return postage for you. Please take note that we do not offer cash refund, we will issue a store credit in which you may utilise it on your next purchase.
The use of photographic images may defer slightly from actual product detail . We have made every effort to display as accurately as possible for the colours / details of our products that appear on the site. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.
Exchange - only for sizes
Do note that returns will only be done for an item(s) with brand new condition: its tag intact, unworn, unwashed and unaltered. Requests for exchanges for articles which do not meet all four conditions will be declined duly.
We accept exchange only for sizes exchange ( same product ), exchange can only done in one time for each order. Exchange items have to be mailed back in 2 days.
Exchange can only done once ( no multiple times )
Sales & promotional priced item/s are not allowed for return & exchanges.
Diamond Mojitto reserves the right to reject any request for exchange if returned merchandise(s) do not meet our requirements or when Customer failed to provide proof of purchase.